Affecting Other - Network
Cogent Maintenance is complete.
All routing back to normal.
If still having network issues please submit a traceroute or MTR so we can see how your traffic is flowing.
~TXNet NOC
Good day,
Our Upstream Peer will be doing Maintenance to their network.
This is a copy of the email from them.
If still having network issues please submit a traceroute or MTR so we can see how your traffic is flowing.
~TXNet NOC
As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:
Start time: 02/28/26 at 00:01 - America/Chicago (06:01 UTC) End time: 02/28/26 at 04:00 - America/Chicago (10:00 UTC) Work order number: NC826-105-2 Order ID(s) impacted: XX, XX Expected Outage/Downtime: 2-3 hours
Cogent customers receiving service at
2626 SPRING CYPRESS RD
SPRING, TX 77388
US
will be affected by this maintenance. Only the Cogent Order ID(s) listed above will be impacted. The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.
During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.
We encourage all our customers to please check our network status page http://status.cogentco.com/ which includes any code upgrades that are occurring in the next 48hrs.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 1-877-7-COGENT and refer to this Maintenance Ticket: NC826-105-2.
We appreciate your patience during this work and welcome any feedback. Please send all questions and concerns to mailto:[email protected]
Thank you for being a Cogent customer.
Sincerely,
Customer Support
Cogent Communications
Affecting System - Network
Update. 2/12/2025 - 10:45
Notifications of high packet loss from our Cogent upstream.
Being this was not a full BGP session lost the router didn't fully disable the connection.
We have since manually disabled the session and the network is stabilizing.
If continue to see issues please send us a ticket or call our main line at (936) 939-6060
A MTR or Traceroute (tracert (windows)) will help seeing where your connection is coming in on.
~NOC
Good day,
We have gotten notification that our network is seeing slowness.
Looking into the situation now.
~NOC
Affecting System - Network
Dear Clients,
TXNet Communications LLC will be performing scheduled network maintenance on Sunday, December 7th, from 10:30 p.m. to 1:00 a.m. (Central Time).
This maintenance window will be used for pre-staging upgrades and BGP optimization to enhance overall network performance and reliability.
No downtime is expected, but minor routing adjustments may occur as improvements are applied.
If you have any questions or observe anything unusual during or after the maintenance period, please contact us at:
Email: [email protected]
Ticketing: [email protected]
Thank you for choosing TXNet Communications LLC.
Sincerely,
TXNet Communications LLC
Network Operations Center
Affecting System - Network
Engineers were performing pre-work to improve the redundancy to the switch in DC2 MMR4/3.
As part of this work, spanning tree converged and caused an interface to be disabled.
Our engineers are correcting this issue and implemented redundancy measures to prevent further impact to the customers in DC1/2.
Affecting System - Network
Good day,
This maintenance has been completed.
Please let us know if you see any issues.
~Josh
Dear TXNet Customers,
We will be performing emergency maintenance on our network infrastructure this evening, Sunday, November 23, 2025, at 10 PM CST.
This maintenance is necessary to perform tuning on our new core routers that were recently implemented during Friday's emergency cutover following a hardware failure. The implementation of this tuning is unfortunately not hit-less, and requires a restart of dynamic routing services. We expect the downtime to be no more than 5 minutes while routing reconverges.
Once completed, these new routers will provide improved service with enhanced reliability and redundancy for all our customers.
We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to enhance our network infrastructure.
TXNet Communications NOC.
Affecting System - Router
Emergency router reboot.
We have been getting increasing reports of latency and stuck routes.
It appears the router is not refreshing as it should.
We will be rebooting the router at midnight CST
https://www.timeanddate.com/worldclock/usa/houston
Affecting Other - Network
Last Update as of November 21, 2025 14:40 Central Houston Time.
Routes have stabilized
If still having issues of any kind please let us know.
TXNet NOC.
Update: Replaced router. Routes coming back online.
Please let us know if still seeing issues.
TXNet NOC.
Good day,
We are experiencing high loss.
Inital review is seeing equipment failure.
Working on replacement now.
~Josh
Affecting System - Network
Good day,
We had gotten notification of an outage at our TRG Site.
Troubleshooting steps we have taken.
- Was seeing high CPU usage on routers.
- Rebooted router.
- Then was seeing packet loss from upstream provider.
- Disabled provider.
Things have stabilized.
Please submit a ticket if still seeing issues.
~Josh
Good day,
We are seeing packet loss and had a small outage.
Looking into the issue and will report.
~Josh
